
Complaint
Our office received a complaint from an individual who alleged that the Respectful Workplace Office (RWO), a branch of the Public Body, did not provide a complete response to their access request. The applicant received 1,300 pages of responsive records (all of them redacted) but was concerned that additional responsive records weren’t provided.
Investigation
Our investigation uncovered that the RWO had not provided any of the responsive records to their Designated Access Officer (DAO) for processing, and that they could not confirm how many pages of responsive records they held. A DAO is responsible for processing records in response to access requests and is familiar with the legislated duties under the Act. Rather than assessing each record to determine whether there was authority under the ATIPPA to withhold it, the RWO had informed the DAO that any records they held would be withheld from the applicant under section 72 of the ATIPPA. This section requires a public body to withhold information about a personnel assessment.
While many of the records held by the RWO related to personnel assessments, many did not. We found that section 72 likely did not apply to many of the records. Also, we found the initial page count provided to the applicant was inaccurate – an additional 500 pages of responsive records were found. These additional records also hadn’t been provided to the DAO for processing and were unilaterally withheld under section 72 of the ATIPPA. Further, we learned that other program areas had provided their records to the DAO for processing and that some of this information was released to the applicant in response to the same access request.
Decision
Noncompliant. The Public Body had not made reasonable efforts to respond openly, accurately, and completely as required.
Recommendations
Accepted. We recommended that the Public Body resume and complete its efforts to clearly identify responsive records, provide them to their DAO, and prepare an accurate response letter. We also recommended that the RWO develop a written process for responding to access requests to ensure that they fulfill their obligations under the ATIPPA in future. The Public Body accepted both recommendations, which resolved the complaint.