Ombudsman | Yukon Accountability

Promoting and protecting fairness 

We investigate complaints about public services and provide recommendations and resources to public organizations so they can deliver services fairly. 

We are non-partisan and operate as an independent oversight agency. All complaints filed with the office are confidential.

The Office of the Ombudsman is not an advocate for either the Complainant or the Authority. By looking into a complaint of unfairness, our Office can, and does, make recommendations that can be favourable to either party, to both, and to neither.

Public organizations make decisions that affect people's lives. If you believe you have been treated unfairly when engaging in public services, we will work to resolve the unfairness. We may investigate or suggest other ways to solve the problem.

The Ombudsman also works proactively with authorities to assist them in delivering services fairly and operates with the philosophy that a complaint should be viewed as an area of opportunity, to learn from and to improve the service provided to Yukoners.

Our services are free and confidential for complainants and authorities.

Public organizations we oversee

We support and investigate "authorities" identified in the Ombudsman Act.

Some of these authorities include:

Yukon government departments
Yukon University and its board of governors
Yukon crown corporations, commissions, boards and bureaus where its members are either appointed, public officers of the Yukon or responsible to the Government of Yukon
public schools and school boards
hospitals
Yukon Human Rights Commission
professional and occupational governing bodies, including the Yukon Association of Educational Professionals and the Yukon Medical Council

The Ombudsman cannot investigate:

disputes between individuals (civil matters), including matters that are before the courts
the federal government
the courts or judges
Yukon Legislative Assembly and its members
Yukon Elections Office
the RCMP
landlord/tenant matters
home or auto insurance
banks
businesses

We can investigate municipalities and Yukon First Nations at their request.

Your Stories

An application process is not unfair

An individual needed to replace a wheelchair that they had obtained through the Yukon Pharmacare program.

The complainant stated that they had experienced challenges and delays in attempting to obtain a functional wheelchair and alleged unfair treatment by the Authority.