Our investigations are confidential, but the Commissioner may issue a public report if the matter is formally investigated and of public interest.

Formal investigations are relatively infrequent, and most complaints are resolved using our informal complaint resolution process. While we do not issue reports on complaints resolved informally, examples of this work can be read in Your Stories and in our annual reports. The following reports resulted from formal investigations.


Sectional Index - search our reports and find how our office has interpreted specific sections of the Access to Information and Protection of Privacy Act and the Health Information Privacy and Management Act


Date Sort ascending Name Public body/Health custodian Type
Subverting a formal ATIPP request
ATP15-053Al
The Information and Privacy Commissioner (IPC) investigated two complaints that claimed Whitehorse Correctional Centre (WCC) violated the Access to Information and Protection of Privacy Act (ATIPP Act). The Complainant alleged that WCC violated the ATIPP Act when it used an internal, informal process to manage his request for access to information written on an ATIPP Request form rather than the formal process set out in the ATIPP Act. The records he requested contained his own personal information, third party personal information, and non-personal information. The Complainant also alleged that WCC conducted an inadequate search for the photographs he requested.
Department of Justice investigation report
Annual Report / Rapport annuel
annual report/rapport annuel
Did the Whitehorse Correctional Centre disclose personal information without authority?
ATP14-049Al
On September 30, 2014, the Information and Privacy Commissioner (IPC) received a complaint alleging that personal information was disclosed without authorization to a lawyer in the Legal Services Branch of the Public Body (Justice Lawyer) by Whitehorse Correctional Centre (WCC), also within the Public Body, contrary to the Access to Information and Protection of Privacy Act (ATIPP Act).  The Complainant also alleged that WCC disclosed the personal information of another inmate to the Justice Lawyer and the Yukon Human Rights Commission (YHRC) in violation of the ATIPP Act.
Department of Justice investigation report
Was the personal information of Health and Social Services clients disclosed contrary to the requirements of the ATIPP Act?the ATIPP Act?
ATP14-058Al
A former Yukon Government employee, alleged that records containing the personal information of Health and Social Services (HSS) clients had been disclosed to her by HSS contrary to the requirements of the Access to Information and Protection of Privacy Act (ATIPP Act).
Department of Health and Social Services investigation report
Did Motor Vehicles disclose a name and work telephone number without authority?
ATP11-023Al
A Yukon Government employee complained that Motor Vehicles made an unauthorized disclosure on or about June 30, 2011 of her name and work telephone number to a Yukon Government Security Guard. The Complainant alleged that Motor Vehicles disclosed her personal information to a Security Guard who sought the information to advise her that she needed to move her vehicle from the Whitepass Yukon Government employee parking lot because of a downtown event.
Department of Highways and Public Works investigation report
Is a copy of a birth certificate required to enroll in an extended health care benefits program?
ATP14-029Al
On May 27, 2014, the Information and Privacy Commissioner (IPC) received a complaint from a Complainant who wished to remain anonymous. The complaint was that the Public Body attempted to collect a copy of the Complainant’s birth certificate contrary to the requirements of the Access to Information and Protection of Privacy Act (ATIPP Act). The Public Body requested production of a copy of the birth certificate to enroll the Complainant, a common-law spouse of a Yukon Government employee, on the Great West Life Assurance Company (Great-West Life) extended health care benefits. The Complainant refused to provide a copy of her birth certificate to the Public Body.
Public Service Commission investigation report
Annual Report / Rapport annuel
annual report/rapport annuel
Does a public body have authority to grant a time extension after missing the response deadline?
ATP13-037AR
The IPC found the Records Manager of the Department did not have authority to decide to extend the time to respond after the deadline to respond had passed and subsection 49 (2) had come into effect. Based on this finding, she found further that she had jurisdiction to conduct a review under paragraph 48 (1)(a). In conducting the review, the IPC found that the Department had no authority under sections 24 or 25 to refuse access to the records or part thereof requested by the Applicant and recommended the Public Body give the Applicant these records.
Department of Community Services inquiry (ATIPPA 2012)
Incomplete reponses to an information request impact decision making
ATP14-071Al; ATP14-019Al
On February 28, 2014, the Information and Privacy Commissioner (IPC) received two complaints from the Complainant in relation to two letters of response she received from the Records Manager to her ATIPP Requests #A-5120 and #A-5148 (Access Requests). In her complaint, the Complainant identified that she was unable to determine from the Responses and records received: *if complete records or information from records was withheld, *what records or information was withheld pursuant to subsection 25 (1), *why subsection 25 (1) applies to the records or information withheld, and *why these records or information was withheld.
Public Service Commission investigation report
Annual Report / Rapport annuel
annual report/rapport annuel