A survey titled “Yukon Health Care Insurance Plan Update” was sent to some Yukoners stating that if they didn't sign and return the card, their health care could be cancelled. The Yukon Ombudsman was contacted by several complainants who questioned the connection between completing the survey form and cancellation of their health care insurance coverage. The Ombudsman decided to investigate and considered the law authorizing surveys and the connection between the survey and cancellation of health care insurance coverage.

The proposed amendments will improve the Ombudsman Act by enhancing the operations of the Ombudsman's Office overall while supporting the ability of the Ombudsman to pursue the mandate to its fullest and to better serve the interests of the people of Yukon.